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warranty

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Lifetime Warranty

9to5 Seating products are manufactured with meticulous attention to detail to achieve a level of quality that is free from defects in material and workmanship. In an effort to stand behind this philosophy, 9to5 Seating warrants to the original purchaser of the product and from the original date of sale, the following:

 

For All Series Except Logic Plus, Enduro™, and Strata™ Heavy Duty (HD) Series:

 

Lifetime Warranty to the original end user, the company will repair or replace, at its option, without charge to the original purchaser only, factory defective structural and mechanical parts. This warranty is for single shift, standard commercial usage, defined as a standard 8 hour work day, five days a week.  Weight limitations vary by product.

 

For Logic Plus Heavy Duty (HD) Series:

 

9to5 Seating warrants the Logic Plus HD series of single-shift chair for a period of ten (10) years to the original purchaser. The company will repair or replace, at its option, without charge, defective structural and mechanical parts. This warranty is for single-shift applications with persons weighing less than 500 lbs.

 

Upholstery fabric and foam is warranted against wear through and deterioration during normal usage for a period of five (5) years. However, the company does not warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes during use. COM and COL are not warranted. Due to natural variations in material, furniture containing leather is sold subject to normal variations and/or irregularities of color, texture, and grain.

 

For Enduro™ and Strata™ Heavy Duty (HD) Series:

 

9to5 Seating warrants the Enduro and Strata HD series of multi-shift chairs for a period of ten (10) years to the original purchaser. The company will repair or replace, at its option, without charge, defective structural and mechanical parts. This warranty is for multi-shift applications with persons weighing less than 350 lbs.

 

Upholstery fabric with an abrasion resistance performance rating of 150,000 double rubs or more and foam are warranted against wear through and deterioration for a three (3) year period of multiple shift use.

 

Claim Process

 

Should parts fail for any model during normal use within the applicable warranty period, please provide 9to5 Seating with a description of the failure and proof of purchase (Sales Order number located on the bottom of the chair) and if necessary you may need to return the defective part, freight prepaid to 9to5 Seating for inspection, repair and/or replacement, together with a copy of original sales receipt. Labor and installation service is not covered under warranty. Please do not send parts without prior authorization.

 

Send Parts to:

 

9to5 Seating - Warranty Department

3211 Jack Northrop Avenue

Hawthorne, CA 90250

 

9to5 Seating will inspect the part in question, repair or replace at its option any defective part at no charge to the original purchaser and return defective item thereafter. This warranty does not apply to product or parts of product that have been subjected to misuse or abuse, accident, alteration, unauthorized repair or which have been damaged in transit. You agree to indemnify and hold harmless 9to5 Seating, its officers, directors, shareholders, employees, and agents from any actions, claims, demands, damages, liabilities, costs, and strict liability in tort or contract, or any other legal theory arising out of the misuse or abuse, alteration, or damage in transit of the product.

 

Warranty Exceptions:


  • Color-fastness or matching of colors, or textures occurring in leather, or other materials that naturally exhibit inherent color variations
  • Product normal wear and tear, which is to be expected over the course of ownership
  • Damage caused by the carrier in-transit, which will be handled as separate terms and/or claims against the carrier
  • Damage caused by delivery/installation contractors, which will be handled as claims against the designated company
  • Failures and damage which result from negligence, abuse, accident or misuse
  • Damage by markings or staining; damage by sharp objects or imprinting from instruments
  • The warranty is limited to replacement or repair and does not cover cost of transportation, labor or installation.
  • Products exposed to extreme hot and cold temperatures or excessive dry environments
  • Damage of textiles from exposure to sunlight and UV rays.
  • Products that were not installed, used, or maintained in accordance with product instructions and warnings

 

9to5 Seating reserves the right to make changes in design and construction or discontinue products without prior notice.

 

9to5 Seating reserve the right to make changes to the lifetime warranty or pricebook.

 

Since textiles vary in weave, thickness and memory, some creasing and/or gathering may occur during the upholstery application process. Due to natural variations over which we have no control, all chairs are sold subject to minor irregularities of color, surface, grain, and texture. Textiles are sold subject to minor variations of color. Because leather is a natural product, variations of texture are common and should be expected. Leather will contain natural markings such as neck wrinkles, scratches, backbone marks and stretch marks. These distinctions give leather its unique characteristics and are considered to be part of the natural beauty of leather.


 

Limitation of Liability


Under no circumstance, including but not limited to breach of contract, breach of warranty or negligence, shall 9to5 Seating be liable for lost profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if 9to5 Seating had notice of these damages or they were foreseeable. 9to5 Seating shall not be responsible for verifying dealer’s or customer’s descrip¬tion of needs, data, or the fitness for a particular purpose of goods. 9to5 Seating’s Liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negli¬gence, or accidents are not covered under this warranty.

 

9to5 Seating makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall 9to5 Seating be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary damages.

 

EXCEPT AS OTHERWISE PROVIDED, 9to5 Seating MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

ANSI/BIFMA

The Business and Institutional Furniture Manufacturer’s Association (BIFMA) has developed tests which have been approved by the American National Standards Institute (ANSI) for determining the strength and durability of seating in its everyday use. This statement does not serve as a warranty or guarantee, however 9to5 Seating products found within this price list generally meet or exceed applicable BIFMA and ANSI standards.